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Booz Allen Expands Norfolk Footprint With New Shared Services Delivery Hub

Written on August 15, 2023

HAMPTON ROADS, VIRGINIA – (August 15, 2023) Global technology and consulting firm Booz Allen Hamilton reaffirmed today its investment in Norfolk, building on more than 25 years in the Hampton Roads area with a continued commitment to regional growth and positive community impact.

Booz Allen, which has 32,600+ employees worldwide, has had a presence in Norfolk since 1996 and today employs more than 1,000 people in the Hampton Roads area. Now, the company is establishing a Business Services center in Norfolk and bringing new growth opportunities.

As part of the company’s Delivery Hub, the Business Services team provides a variety of specialized support for Booz Allen employees in areas including customer service, help desk, and HR operations. Establishing a Business Services operations center in Norfolk is aligned with a multi-year, multi-location transformation strategy designed to efficiently scale shared services support for Booz Allen’s rapidly growing business.

The company has relocated senior leaders to Norfolk and already filled more than 60 Business Services positions locally. These roles joined several hundred Norfolk-aligned Booz Allen staff providing a variety of innovative technical support to defense, federal civilian, and national security clients in areas such as specialized intelligence and space system capabilities, warfighting capability development, and mission readiness analytics solutions across the digital battlespace.

The company expects to double its Business Services team in the next year and to continue to add new regional jobs and infrastructure investments over the next five years.

“Concentrating our operations in Norfolk enables us to better support Booz Allen’s strategic growth while continuing to invest in a vibrant, mission-minded community that we have been proud to be part of for nearly three decades,” said Justine Gayle, Vice President, Booz Allen.

In addition to jobs, the company provides funding, assistance, and technology expertise to a variety of local organizations supporting important causes such as veterans and military families, STEM education, and environmental stewardship.

“Booz Allen is a valued regional employer and community leader in Norfolk, and this expansion is a prime example of the diverse career opportunities that continue to be drawn to the Hampton Roads region,” said Douglas L. Smith, President & CEO of Hampton Roads Alliance. “Business Services is a target industry for the Alliance and this decision is a testament to the regional assets and growth potential available locally for industry employers like Booz Allen Hamilton.”

“We greatly appreciate Booz Allen Hamilton’s steadfast commitment to our vibrant City. Their continued investment, spanning more than 25 years, is a testament to their confidence in our community’s potential for growth and excellence.” said City of Norfolk Interim Director of Economic Development Sean Washington. “By relocating senior leaders and creating job opportunities, Booz Allen Hamilton is not only bolstering our local economy but also enriching the professional landscape for our residents. This partnership exemplifies how the private sector can truly make a positive impact on our region, and we look forward to further collaboration that advances innovation, technology, and community prosperity.”

“We look forward to continuing to support our business and clients with the diverse and talented workforce in and around Hampton Roads, and we are grateful for the support of our state elected officials and organizations including the Hampton Roads Alliance, the City of Norfolk, and the Virginia Economic Development Partnership as we bring new opportunities to this area,” Gayle said.

The Hampton Roads Alliance worked with the Virginia Economic Development Partnership and  Norfolk Economic Development to support this project expansion.

About Booz Allen Hamilton
Trusted to transform missions with the power of tomorrow’s technologies, Booz Allen Hamilton advances the nation’s most critical civil, defense, and national security priorities. We lead, invest, and invent where it’s needed most—at the forefront of complex missions, using innovation to define the future. We combine our in-depth expertise in AI and cybersecurity with leading-edge technology and engineering practices to deliver impactful solutions. Combining more than 100 years of strategic consulting expertise with the perspectives of diverse talent, we ensure results by integrating technology with an enduring focus on our clients. We’re first to the future—moving missions forward to realize our purpose: Empower People to Change the World®.

With global headquarters in McLean, Virginia, our firm employs more than 32,600 people globally as of June 30, 2023 and had revenue of $9.3 billion for the 12 months ended March 31, 2023. To learn more, visit (NYSE: BAH)


Press Contacts:

Jillian Goodwin, Hampton Roads Alliance

Liam Davitt, Booz Allen Media Relations

The Hampton Roads Alliance is the leading regional economic development organization for the Hampton Roads region of Virginia. It is a nonprofit, public-private partnership supported and led by 14 public sector and nearly 70 private sector investors. The Alliance’s key responsibilities including marketing the Hampton Roads region to domestic and international firms looking to expand and/or relocate in the next 12-24 months. 


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