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Business & Shared Services

Taking Care of Business in Hampton Roads

Home to over 130,000 employees working in the business and shared services sector, Hampton Roads is an ideal expansion location for businesses seeking to capitalize on an available pool of talent. Pairing this skilled and diverse workforce with competitively priced operating costs creates a business environment attractive to well-known companies including the New York Times Shared Services, ADP, Canon Information Technology, GEICO Direct and Xerox HR Solutions.

Fueling growth in the shared services sector is a strong labor pool replenished by the 100,000+ students enrolled in our 12 colleges & universities and 21 trade and technical schools. Each year, over 5,000 students graduate from one of the 70 business services related certification and degree programs offered at schools throughout the region.

An additional source of talent is the 40,000+ military spouses who reside in the region and our enviable quality of life is a magnet for millenials from across the nation.

Utility Costs

Hampton Roads’ electric utility cost is 5.3¢


5,000+ students graduating annually in Shared Services programs


9,650+ Shared Service companies in the region

Operating Cost

The costs of doing business in Hampton Roads often fall below the national average.

Average Wages and Salaries:

The average salary in the corporate, professional and financial services sector is 10% lower than the national average. Below are examples of the regional average wage for various occupations in this field.


Regional Average Wage

National Average Wage

Customer Service Representatives



Bookkeeping & Accounting Clerks



Accountant and Auditors



Management Analysts



Sales Representatives



Bill and Account Collectors



Source: Bureau of Labor Statistics Wage & Occupation Data

Industry Spotlight: ADP

Automatic Data Processing, Inc. (ADP) is a leader in providing cloud-based human capital management solutions that include human resources, payroll, time, tax, talent and benefits administration to over 700,000 clients around the world. The Fortune 243 company joined the Hampton Roads business community in March 2016 when, with the help of the Alliance, they selected Norfolk, Virginia for a regional headquarters and customer service center — an announcement that represented 1,800 jobs and $32M in capital investment.

We chose to locate in Hampton Roads because of the thriving business climate and the opportunity to attract a diverse workforce that will make significant contributions to ADP and add value to the client experience.

Key Industries

Hampton Roads is home to nearly 10,000 companies operating in the business and shared services sector. Some of the most prominent include:


Atlantic Bay Mortgage Group

Capital One

Ferguson Enterprises

PRA Group, Inc.

Anthem, Inc.

Bank of America

Dollar Tree Management, Inc


New York Times Shared Services